Privacy Policy

Effective Date: 05/07/2026

Pivot Cares, Inc. (“Pivot Cares,” “we,” “our,” or “us”) respects your privacy and is committed to protecting any personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, purchase event tickets, sign up for updates, or interact with our services.

By using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect personal information when you:

  • Purchase event tickets or make a donation
  • Sign up for newsletters, updates, or event announcements
  • Submit a contact form or request support services
  • Register for an event or community program
  • Browse our website

Personal Information May Include:

  • Name
  • Email address
  • Phone number
  • Mailing address
  • Payment information (processed securely by third-party payment providers)
  • Event registration details
  • Any information you voluntarily provide in messages or forms

Non-Personal Information May Include:

  • Browser type and device information
  • IP address
  • Pages visited and time spent on the website
  • Referral source (how you found our site)

2. How We Use Your Information

We use your information to:

  • Process ticket purchases, donations, and event registrations
  • Send event confirmations, receipts, and updates
  • Communicate with you about upcoming events, programs, or community opportunities
  • Respond to questions and support requests
  • Improve website performance and user experience
  • Maintain internal records for nonprofit reporting and fundraising purposes
  • Comply with legal and financial obligations

We do not sell your personal information.

3. Donations and Payment Processing

When you purchase tickets or make a donation, payments are processed through a secure third-party provider. Pivot Cares does not store or have access to your full credit card details.

Your payment information is handled according to the privacy policies and security practices of the third-party payment provider.

4. Email and Communications

If you sign up for our email list or purchase event tickets, we may send you emails related to:

  • Event updates
  • Fundraising opportunities
  • Community announcements
  • Program information

You may unsubscribe from marketing emails at any time by clicking the “unsubscribe” link in any email.

We may still contact you for important administrative messages (such as ticket confirmations or schedule changes).

5. Cookies and Tracking Technologies

Our website may use cookies and similar tracking tools to:

  • Understand how visitors use our website
  • Improve site functionality and performance
  • Support basic analytics

You can choose to disable cookies through your browser settings. Please note that some website features may not function properly if cookies are disabled.

6. Sharing Your Information

We may share limited information only when necessary, such as:

  • With service providers who help operate our website, email communications, ticketing, or donation processing
  • To comply with legal requirements or government requests
  • To protect the rights, safety, and security of Pivot Cares, our users, and our community

We do not share personal information for third-party advertising purposes.

7. Data Security

We take reasonable steps to protect your personal information through administrative, technical, and physical security measures.

However, no online system can guarantee complete security. By using our website, you understand and accept this risk.

8. Children’s Privacy

Pivot Cares, Inc. does not knowingly collect personal information from children under the age of 13. If we learn that we have collected information from a child without verified parental consent, we will delete it promptly.

9. Links to Other Websites

Our website may contain links to external websites or partner organizations. Pivot Cares is not responsible for the privacy practices or content of third-party websites.

We encourage you to review their privacy policies before providing personal information.

10. Your Rights and Choices

You may request to:

  • Review the personal information we have on file
  • Correct or update your information
  • Request deletion of your personal information (where legally permitted)

To make a request, please contact us using the information below.

11. Changes to This Privacy Policy

Pivot Cares may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised effective date.

We encourage you to review this policy periodically.

12. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us.

Pivot Cares, Inc.

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